How can we help you?

How do I order on ZAMU?

Add products to your cart and click Proceed. Log in, create an account or continue as a guest, enter your name and phone number, then send the request. The seller contacts you to confirm price, quantity and delivery.

Do I pay online?

No. ZAMU does not take payments on the website. You pay the seller directly after they confirm your order, using the method you agree on together.

Do I need an account?

No. You can order as a guest with just your name and phone number. An account lets you see all your requests in one place under My Orders.

What happens after I send a request?

You get a reference number (for example ZR-261027-ABCDE). The seller calls or messages you, then sends a quotation. Once you agree, the order is confirmed and delivered.

I ordered from two shops. Why do I have two references?

Each shop gets its own request so they can quote you separately. Both share the same main reference, for example ZR-261027-ABCDE-1 and ZR-261027-ABCDE-2.

How do I cancel a request?

Tell the seller when they contact you, or reach our team with your reference number and we will cancel it.

How do I check my request status?

Go to Track your request and enter your reference number and the phone number you used. Logged-in buyers can also open My Orders.

What do the statuses mean?

New: the seller has your request. Contacted: the seller has reached you. Quoted: prices are ready. Confirmed: you agreed and the order is being prepared. Completed: delivered. Cancelled: the request was stopped.

I lost my reference number

If you have an account, log in and open My Orders. Otherwise contact us with your name and phone number and we will find it.

What does "Price on request" mean?

The seller sets the price based on your quantity, often for wholesale orders. Click Request a Quote, send the request and the seller will give you the price.

What is MOQ?

Minimum Order Quantity. Some products can only be ordered from a certain quantity, for example 10 units. The cart will not go below the MOQ.

Can I get a quotation or invoice?

Yes. Once the seller fills in prices you can view, print or download your quotation as a PDF from your request page. After the order is confirmed it becomes an invoice.

Are the prices on the site final?

Shown prices are the seller's listed price. The final amount, including any delivery fee or discount, is confirmed on your quotation.

How do I open a shop?

Register as a vendor, verify your email and add your shop details. After approval you can start adding products. Registration is free.

How do I receive orders?

Order requests appear under Orders in your vendor dashboard. Call the buyer, fill in any missing prices, then send the quotation or invoice as a PDF.

Can I hide my prices?

Yes. Products can show "Price on request" so you quote each buyer. You can also set a minimum order quantity on any product.