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Delivery
Delivery is arranged directly with the seller after they confirm your request.
Track your request
Use your reference number and phone to see the latest status.
How delivery works
Who delivers my order?
The seller arranges delivery. When they contact you about your request, agree on the delivery method, place and time.
Do you deliver countrywide?
Many sellers deliver across Kenya by courier, bus parcel or their own riders. Add your area or town to your request so the seller can confirm.
How long does delivery take?
It depends on the seller and your location. Usually 1 to 2 days within the same town and 2 to 5 days to other counties. The seller gives you a time when confirming.
Can I pick up my order?
Yes, if the seller allows it. Mention it in the note on your request or when the seller calls.
Delivery fees
How much is delivery?
The seller adds the delivery fee to your quotation, so you see the full amount before you agree. Some sellers deliver free above a certain order value.
When do I pay for delivery?
Together with your order, directly to the seller, as agreed. ZAMU does not charge you online.
Delivery problems
My order is late
Contact the seller first using the number they called you from. If you cannot reach them, contact us with your request reference.
The item is wrong or damaged
Check your items when they arrive. If something is wrong, take photos and tell the seller straight away. See our returns policy.
Questions about delivery?
Talk to the ZAMU team. Have your request reference ready if you have one.