Help Centre
Returns
Returns and refunds are handled with the seller you ordered from.
Returns policy
Can I return an item?
Yes, within 7 days of delivery if the item is unused, undamaged and in its original packaging. Each seller may add their own conditions, which they tell you when confirming your order.
What cannot be returned?
Perishable goods, personal hygiene items, items made or cut to your order, and anything marked as final sale.
The item is wrong or damaged
Tell the seller within 24 hours of delivery and send photos. The seller will replace the item or refund you.
How to return an item
Step 1: Contact the seller
Call or message the seller who handled your order and give your request reference.
Step 2: Agree on the return
The seller confirms if the item qualifies and how to send it back, by drop-off or pickup.
Step 3: Pack the item
Pack it securely, ideally in the original packaging, with all accessories.
Need help?
If you cannot reach the seller, contact the ZAMU team with your reference and we will follow up.
Refunds
Who refunds me?
Since you pay the seller directly, the seller refunds you using the same method you paid with, once they receive and check the item.
How long does a refund take?
Usually within 3 business days after the seller receives the returned item.
Problem with a return?
Talk to the ZAMU team. Have your request reference ready if you have one.